Frequently Asked Questions
Everything you need to know about your order and our aviation-inspired gear.
What are your standard shipping times?
Orders typically process within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 10-15 business days depending on customs.
What is your return policy?
We accept returns for most items in their original condition within 30 days of purchase. Please note that personalized items and final sale clearance products are not eligible for return.
Are your models and collectibles officially licensed?
Yes, every product sold at The Boeing Store is an officially licensed Boeing product, ensuring high-quality standards and authentic design specifications.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on the destination and weight of the package.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.